🔒 Privacy Policy
Effective Date: 08/01/2022
At Speakr LLC, we respect and protect the privacy of our clients, interpreters, and partners. This Privacy Policy explains how we collect, use, and safeguard your personal information when you engage with our services, visit our website, or communicate with us.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, billing details, and other identifiers necessary to provide services.
- Case/Service Information: Language requested, appointment details, documents for translation, and related service requirements.
- Technical Data: IP address, browser type, and usage patterns on our website.
- Interpreter/Contractor Information: Credentials, certifications, availability, and payment details.
2. How We Use Information
We use collected information to:
- Provide interpretation and translation services
- Schedule and manage appointments
- Ensure compliance with court, medical, and government requirements
- Process payments and invoices
- Improve our services and client experience
- Communicate important updates and confirmations
3. Confidentiality & Legal Compliance
- All interpreters and translators under Speakr LLC are bound by strict confidentiality agreements and professional codes of ethics (NBCMI, CCHI, state and federal standards).
- Medical interpretation and records are handled in compliance with HIPAA regulations.
- Legal cases are managed with full respect for attorney–client privilege and court confidentiality.
4. Data Protection & Security
We employ industry-standard safeguards to protect your personal information, including:
- Encrypted data storage and transmission
- Secure scheduling and invoicing platforms
- Limited access protocols for sensitive information
- Regular monitoring and system updates
5. Sharing Information
We do not sell or rent your personal information. Data may only be shared:
- With certified interpreters/translators assigned to your case
- With courts, hospitals, schools, or agencies as required to fulfill your service request
- When legally required by court order, subpoena, or law
6. Data Retention
We retain information only as long as necessary to:
- Fulfill contractual and legal obligations
- Maintain accurate records for auditing and compliance
- Improve service delivery
7. Your Rights
You have the right to:
- Request access to your personal data
- Request corrections or updates
- Request deletion of your data, subject to legal retention requirements
- Opt out of non-essential communications
8. Contact Us
For questions about our Privacy Policy or how your information is handled, contact us at:
